Resolved – ACE Reports 524 Time Out Error

On January 29, 2026, U.S. Customs and Border Protection deployed an update to the Automated Commercial Environment (ACE) Reports application. This update _*resolves*_ the increased occurrence of 524 (time-out) errors that some users experienced when running reports. This issue was limited to running reports in ACE and did not impact trade operations.
If you continue to encounter time-out errors or any other issue in ACE Reports, please contact the CBP ACE Help Desk at (866) 530-4172 or ace.support@cbp.dhs.gov, or reach out to the ACE Reports team directly at ace.reports@cbp.dhs.gov.