ACE Portal Password Rule Changes

CSMS #49635008 - ACE Portal Password Rule Changes U.S. Customs and Border Protection sent this bulletin at 09/30/2021 02:56 PM EDT CSMS #49635008 - ACE Portal Password Rule Changes Trade Policy Updates Due to Department Homeland Security (DHS)/U.S. Customs and Border Protection (CBP) Security Policy changes, effective 10/03/2021 all Automated Commercial Environment (ACE) Secure Data Portal account passwords will require a minimum of 15-characters. As of 12:00 A.M. EST on 10/03/2021, the 15-character password requirement will be enforced when your current 12-character password expires or when you manually change your password. Moving forward, the new DHS/CBP Security Policy rules state that ACE Portal account passwords must: • Contain at least 15 characters. • Contain at least 2 letters. • Contain a combination of uppercase letters, lowercase letters, and numbers. • Contain at least one of the following symbols: ! " # $ % & ' ( ) * + , - . / : ; ? @ [ ] ; ^ _ ` ~ Please note that your new password: • Cannot contain your User Id. • Cannot contain your first or last name. • Cannot contain any consecutively repeated characters. • Cannot be the same as a previously used password. • Cannot be the reverse of a previously used password. After changing your password, you will receive a confirmation message that states, “Your password change was successful. Please close all browser sessions, and load a new browser session to log in”. If you are experiencing problems changing your password, please contact ACE Support through the instructions at www.cbp.gov/ace-support. To access the ACE Portal, please use the following URL: ace.cbp.dhs.gov If you are unable to log in to the ACE Portal with your new password, please ensure not to have any other open browser sessions in the background.