**REMINDER** ACE Account and Subaccount Merge Request Letter Email Procedure; Do Not Mail or Courier Account Merge Letters

CSMS # 59151157 - **REMINDER** ACE Account and Subaccount Merge Request Letter Email Procedure; Do Not Mail or Courier Account Merge Letters U.S. Customs and Border Protection sent this bulletin at 01/23/2024 04:22 PM EST CSMS # 59151157 - **REMINDER** ACE Account and Subaccount Merge Request Letter Email Procedure; Do Not Mail or Courier Account Merge Letters Please remember that CBP permanently transitioned to the procedures for ACE Account merge requests established during the COVID-19 pandemic. Specifically, all merge requests must be submitted electronically; do not use courier or postal mail. How to request CBP to merge or divest (remove) subaccounts: The Account Owner (AO) or Officer of the Entity must submit a letter, on entity letterhead, requesting CBP to merge subaccounts. The submitted letter must: Include the signature of the AO or a legally authorized entity officer. Request merging of the acquired subaccounts or divestiture of sub accounts. Include a copy of the public news release confirming completion of the acquisition or divestiture. Include the reason or justification for the action on the ACE Portal sub accounts. Include specific account information as outlined on the Managing an ACE Secure Data Portal Account Page under the Merging ACE Portal Accounts Tab Managing an ACE Secure Data Portal Account | U.S. Customs and Border Protection (cbp.gov) . If you have a National Account Manager (NAM), please email your letter to your NAM.  All account requests go to your NAM. If you do not have a NAM, please email a signed copy of the letter to the ACE Portal Account Administrator - selma.e.larson@cbp.dhs.gov , and copy (cc) ACE Support - ace.support@cbp.dhs.gov . For tracking, without a NAM, you may contact the CBP Technology Services to request a ticket. By Email: ACE Support – ace.support@cbp.dhs.gov [NOTE: When emailing the helpdesk, attach a copy of the letter to attach to the ticket] By Phone: ACE Service Desk (ASD) – (866) 530-4172, select option ‘1’ Ask for ticket assignment to TTO Account Merges and Selma E Larson. Use Subject: ACE Account Modification Request (no extra words, please). For additional information on Managing Portal Accounts, please refer to the following website: Managing an ACE Secure Data Portal Account | U.S. Customs and Border Protection (cbp.gov) . Related messages: CSMS #52009723 (deleted); replaced by CSMS # 52016204